Senior eCommerce Business Analyst

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better. 

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing, and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future. 

Join our team as a Senior eCommerce Business Analyst to spearhead the successful implementation and optimization of eCommerce solutions. In this role, you will be pivotal in ERP integration projects, ensuring seamless synchronization of critical data such as customer master, catalog/listing assignments, orders, inventory, and order history. As a trusted partner, you will be vital in ERP migrations, driving alignment and facilitating smooth transitions between systems. Additionally, you will collaborate closely with ERP Master Data Management, focusing primarily on configurable products. Leveraging your technical expertise, you will conduct comprehensive technical analysis and design of eCommerce systems to enhance performance and functionality.

Responsibilities:

• Collaborate with stakeholders to gather, analyze, and document eCommerce requirements, ensuring aligned business goals and objectives.
• Translate business needs into detailed technical specifications and user stories, leveraging your understanding of business processes and technical systems.
• Participate in ERP integrations, overseeing the synchronization of critical eCommerce data such as customer master, catalog assignments, orders, inventory, order history, and order details.
• Work closely with ERP Master Data Management, mainly focusing on variant materials to ensure data accuracy and consistency across systems.
• Conduct technical analysis and design of eCommerce systems, identifying opportunities for improvement and innovation.
• Represent eCommerce as a lead in ERP migrations, driving alignment and facilitating smooth transitions between systems.
• Support testing efforts, including test case creation, execution, and defect resolution, collaborating with QA teams to ensure product quality.
• Assist in the rollout and adoption of eCommerce solutions, providing training and support to end-users as needed and monitoring post-implementation performance.
• Drive continuous improvement initiatives, proactively identifying opportunities to enhance processes, streamline workflows, and improve efficiency.

Qualifications & Skills:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
• 6 years’ or more experience working on enterprise grade platforms, such as SAP, Salesforce or ServiceMax. Prior experience working on eCommerce projects preferred.
• Experience with SAP S4/HANA ERP would be advantageous, providing insight into advanced ERP functionalities and facilitating seamless integration with eCommerce platforms.
• Familiarity with PeopleSoft ERP would be beneficial, offering valuable experience navigating complex ERP systems and contributing to a more comprehensive understanding of enterprise-level data management.
• Proficiency in eCommerce platforms such as SAP Commerce Cloud, Commercetools or other headless platforms.
• Proficiency in SQL, with demonstrated experience in writing complex queries, optimizing database performance, and ensuring data integrity.
• Strong analytical and problem-solving skills, with the ability to think critically and creatively to solve complex technical challenges.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with international cross-functional teams and communicate technical concepts to non-technical stakeholders.
• Familiarity with agile methodologies and experience working in agile environments focusing on iterative development and continuous improvement.
• Proficiency in data analysis tools and techniques, with the ability to extract insights from large datasets and translate them into actionable recommendations.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively, with solid attention to detail and a commitment to delivering high-quality results.
• Strong presentation skills and ability to convey technical information clearly and concisely to technical and non-technical audiences.

• Collaborative mindset with the ability to work effectively in cross-functional teams, fostering a culture of collaboration, innovation, and excellence.
• Ability to work independently

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

To learn more please read Bausch+Lomb's Job Offer Fraud Statement.

Our Benefit Programs: https://www.bausch.com/careers/benefits/

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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