Manager, IT - Executive Support

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

We are seeking an experienced, adaptable, high-performing professional to lead and oversee Executive Leadership Team (ELT) technology support. The Manager IT, Executive Support provides strategic leadership and hands-on management of day-to-day C-suite technology needs, ensuring a seamless and white-glove experience for executives and their administrative partners. 

This role reports to the Senior Manager, End User Computing, and is responsible for managing, mentoring, and developing a team of Executive Support Technicians while maintaining direct engagement with executive stakeholders.  

 
Responsibilities:

Lead, manage, and mentor the Executive Leadership Team (ELT) Support Technicians, ensuring service delivery and professional growth
Provide in-person, high-touch technical support to C-level executives and their Executive Assistants
Deliver on-site technical support for critical meetings, including Quarterly Earnings Calls, Executive Leadership Team meetings, and Board meetings
Oversee technology support for executive-level events such as Department Town Halls, global all-hands meetings, and external client meetings
Travel on short notice to support emergency or high-priority offsite executive meetings as required
Develop, maintain, and document executive meeting support standards, including room configurations, technical procedures, and best practices
Act as a trusted technology advisor by staying current with emerging technologies and proactively presenting relevant solutions to executive leadership   
Effectively prioritize and execute tasks in a fast-paced, high-pressure environment with minimal disruption to executive workflows
Utilize Microsoft Intune to manage executive devices, including application deployment, policies, and device compliance
Proactively manage executive hardware lifecycle, including upgrades, patches, health checks, and replacement planning
Ensure daily operational readiness of conference rooms within the Bridgewater corporate office
Maintain operational technology functionality for the Miami Office, coordinating support as needed

Requirements 

Bachelor’s degree or diploma in a related field, or equivalent relevant industry experience
Five years or more of experience providing direct C-level executive support, including Microsoft Teams Meetings, laptop support, Microsoft 365, iOS\iPad OS, and meeting room A/V technologies 
Two years or more of hands-on experience with Microsoft Intune, including application deployment, policies, Autopilot, remediations, OS upgrades, mobile device configurations
Willingness to travel up to 25% of the time
Experience supporting end-user device deployment and planning within the healthcare industry is an advantage
Excellent verbal and written communication skills with the ability to interact confidently at the executive level
Strong customer-centric mindset with a focus on discretion, professionalism, and responsiveness
Familiarity with Microsoft 365 Copilot and modern AI-driven productivity tools is preferred
Certifications in ITIL and/or Microsoft-related platforms are a plus

This position may be available in the following location(s): US - Bridgewater, NJ hybrid

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

For U.S. locations that require disclosure of compensation, the starting pay for this role is between $115,000.00 and $150,000.00.  The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors.

U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance,  a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

To learn more please read Bausch + Lomb's Job Offer Fraud Statement.

Our Benefit Programs: Employee Benefits: Bausch + Lomb

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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