Digital Product Experience Designer

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

Bausch & Lomb's Global Digital organization seeks a passionate and highly motivated Digital Product Designer. The Digital Product Designer sets the design standards for a human-centered design journey, ensuring solutions that feature ease of use, employ best-in-class interaction design, and optimize the user experience. They are chief collaborators with business, technical, and product leaders to understand the vision, objectives, and transformation plans, helping to identify opportunities for competitive advantage. Digital Product designers are hands-on, active problem solvers who act as the visionary force behind the journey design and strong influencers of the technical solution to achieve a jaw-dropping customer-centered experience.  The Digital Product Designer is responsible for creating new product designs and providing support in the daily execution of product delivery. 
 
 
The primary responsibilities of this role are:
•    Define and shape the experience strategy with the product team, facilitating working sessions with stakeholders and users to define key design goals and product requirements
•    Create a design strategy related to research insights, execution, and continuous integration
•    Synchronize customer research and map customer journeys for the constituent across teams
•    Synthesize customer insights across research by each team at the journey level
•    Take ownership of creating design deliverables
o    Create design artifacts such as journey maps, personas, wireframes, and Figma clickable prototypes
o    Build and maintain design systems 
o    Collaborate with Product teams to define UX success metrics and translate insights into actionable design enhancements
o    Advocate for accessibility standards (e.g., WCAG) and inclusive design in all phases of the product lifecycle
•    Collaborate with content strategists
•    Engage with the delivery of work, empowering and providing the right tools for implementation teams to deliver sprint goals
•    Identify and remove team impediments
•    Work with Product owners to align the roadmap to vision and continuous insights to ensure the voice of the customer is heard
•    Constantly look for better ways of solving technical problems and designing the solution, not afraid to challenge the status quo
•    Attend events and sessions, promoting events, with a customer-focused approach.
•    Write user stories and acceptance criteria to enable development efforts related to user experience, and help manage the user-facing product backlog 
•    Partner with QA and product teams to validate design implementation and ensure quality standards are met
•    Monitor post-launch product performance and user feedback to inform iterative design improvements
•    Contribute to the governance and documentation of the design system to ensure consistency and scalability across teams

Qualifications: 
•    A bachelor’s degree with 4+ years of relevant work experience, with proven experience in product design, Agile, and Scrum. Consulting experience is a plus.
•    3+ years of demonstrated functional work experience in product design, HealthTech, and eCommerce experience is a plus.
•    Expert in latest design tools (e.g., Figma, Miro) 
•    Strong collaborator with cross-functional teams from tech, design, and business
•    Proven knowledge and understanding of digital and software delivery, technology, and supporting industry principles.
•    Experienced in Agile Scrum teams (i.e., agile ceremonies, managing a backlog/release plan, writing user stories), tracking team-level metrics, removing blockers (burndown chart, release burn up, etc.)
•    Expertise in tools like JIRA, Azure DevOps & etc.
•    Possess domain-specific technical expertise to support backlog development and resolve blockers for the team.
•    Strong communication skills (written & verbal) with comfort in speaking with business stakeholders and collaborating in a global, matrixed environment.
•    Proven problem solver who can manage and lead the team to push the solution and progress.
•    Experience acting as “voice of the customer” to represent the business. 
Note: This role is eligible for our hybrid work arrangement, allowing for up to two days a week in a remote work location and three days a week in our Bridgewater, NJ corporate office.

 This position may be available in the following location(s): US - Bridgewater, NJ

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

For U.S. locations that require disclosure of compensation, the starting pay for this role is between $135,000.00 and $175,000.00.  The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors.

U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance,  a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

To learn more please read Bausch + Lomb's Job Offer Fraud Statement.

Our Benefit Programs: Employee Benefits: Bausch + Lomb

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.