M365 Messaging & Directory Systems Administrator

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

Reporting to the Director of Global IT Infrastructure Operations, the M365 Messaging & Directory Services System Administrator is responsible for the design, implementation, and ongoing management of the organization’s M365, messaging and directory services systems. This role ensures that messaging and directory platforms are secure, reliable, and aligned with the company’s IT strategy and business objectives.

Key Responsibilities

General:

• Advocate for IT architectural priorities across the organization, ensuring alignment with business goals.
• Serve as a subject matter expert on technology trends and tools, contributing to business strategy.
• Oversee the execution and rollout of architectural decisions, ensuring solutions are scalable, highly available, cost-effective, and well-monitored.
• Evaluate, investigate and recommend new technologies that fit within the organization’s architecture and vision.

Messaging:

• Take full ownership of the organization’s Messaging tower, with end-to-end responsibility for the design, administration, and ongoing management of Office 365 Exchange Online as well as all related messaging platforms. This includes overseeing mailboxes, distribution lists, shared mailboxes, resource mailboxes, and ensuring seamless operation across the global enterprise.
• Lead the governance and optimization of messaging services, establishing standards, best practices, and ensuring compliance with security and regulatory requirements. Proactively monitor and analyze system health, usage trends, and capacity to drive continuous improvement and high availability.
• Serve as the primary escalation point and subject matter expert for all Exchange Online and messaging-related issues, providing strategic direction and technical guidance to global messaging teams. Foster collaboration across regions to ensure consistent service delivery and rapid problem resolution.
• Support the wider M365 Platforms and Solutions such as SharePoint, providing input and guidance as necessary.
• Own and manage the Spanning O365 Backup Platform Solution, ensuring reliable backup, recovery, and data protection for all messaging data. Develop and maintain policies for retention, archiving, and disaster recovery to minimize risk and data loss.
• Support regional teams with urgent messaging issues, service outages, and escalations, ensuring swift restoration of services and clear communication with stakeholders. Drive root cause analysis and implement preventive measures to mitigate future incidents.
• Continuously evaluate emerging messaging technologies and solutions, recommending enhancements that align with the organization’s IT strategy and operational needs. Lead or participate in messaging-related projects, migrations, and integrations as required.
• Act as secondary SME for the directory services area and the integrations in M365, Active Directory and Entra ID.

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent experience may be considered.
• 5 years of IT experience supporting commercial systems in an enterprise environment.
• Strong proficiency with Microsoft technologies, including Exchange, Active Directory, M365, Exchange Online, Azure, and cloud-based messaging services.
• Proven experience designing, implementing, and managing enterprise messaging platforms.
• Extensive knowledge of cloud computing models (computing (IaaS, PaaS, SaaS), messaging infrastructure (Exchange 2019/SE/Online), backup methodologies/technologies, and Windows Operating Systems.
• Solid understanding of directory services and related technologies, such as Active Directory and Entra ID/Entra ID Connect.
• Familiarity with ITIL frameworks and best practices.
• Experience working in a global organization and collaborating effectively across regions and cultures.
• Knowledge of security tools and processes, including SIEM, antivirus solutions, CyberArk, certificate management, and patch management.
• Demonstrated ability to prepare, maintain, and interpret IT systems documentation and operational guidelines.
• Strong interpersonal skills, with the ability to build relationships and collaborate effectively.
• Project management experience is a plus.

Key Skills

• Excellent interpersonal and communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
• Strong prioritization abilities and comfort working in a fast-paced, dynamic environment.
• Highly self-motivated, results-orientated, and capable of work independently with minimal supervision.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

For U.S. locations that require disclosure of compensation, the starting pay for this role is between $80,000.00 and $110,000.00.  The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors.

U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance,  a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

To learn more please read Bausch + Lomb's Job Offer Fraud Statement.

Our Benefit Programs: Employee Benefits: Bausch + Lomb

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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