Technical Service Engineer

Date: Feb 4, 2023

Location: US-MO-Saint Louis, Missouri, US

Company: Bausch & Lomb

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our nearly 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 12,500 employees  and a presence in approximately 100 countries , extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future. 


This position is responsible for technical service support aspects of Bausch + Lomb cataract/vitreoretinal products including new product development and ongoing product support.  Technical aspects include, but are not limited to, development of technical service documentation, service training material, equipment trouble shooting, resolving product issues and data/ trend analysis.


Additional responsibilities include:


  • Provide support to Sr. Technical Service Engineers regarding new product development, product enhancements, and product changes
  • Interface with internal Sr. Technical Service Engineers and Technical Depot Repair operations team regarding product performance issues, repair issues, and tooling requirements.
  • Perform equipment testing and troubleshooting. 
  • Create and provide reports to Sr. Engineers and/or management. 
  • Assist Sr. Technical Service Engineers with technical training material for the Bausch + Lomb cataract/vitreoretinal product line, and updating Standard Operating Procedures where needed.
  • Develop and deliver technical documentation including field service notes and bulletins for the Bausch + Lomb cataract/vitreoretinal products to the domestic and international service organization.  
  • Review and analyze service reports to monitor and provide expertise in areas of improvement.
  • Coordinate with Sr. Technical Service Engineers and Service Operations to provide technical needs analysis for service parts.  Work with service operations representative on inventory level, parts handling, packaging, returns and PO advice.
  • Maintain department assets and equipment and coordinate with Sr. Technical Service Engineers and Service Operations for special tooling needs and calibration of equipment.
  • Develop a thorough command of the ophthalmic industry terminology, procedures, and technology as needed to provide support on products manufactured and distributed by B+L and for B+L’s customers.


Required Education:

Bachelor’s degree in Electrical Engineering or Electronic Engineering (Mechanical Engineering would be considered)



Required Skills/Qualifications:


  • Strong analytical, electro-mechanical, technical writing, communication, and presentation skills
  • Excellent organizational and time management abilities
  • Lean Six Sigma knowledge highly desirable


Required Experience:

  • At least 2 years of engineering experience or 3 years technical service engineering support of cataract/vitreo-retinal products considered




This position may be available in the following location(s): US - St. Louis (Tree Court)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

To learn more please read Bausch+Lomb's Job Offer Fraud Statement.