Medical Device-Service Technician II

Date: May 29, 2024

Location: US-MO-Saint Louis Kirkwood, Missouri, US

Company: Bausch + Lomb

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better. 


Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing, and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future. 

 

Objectives:  Internal Service Technician II has met the requirements of an Internal Service Technician I, is proficient in all aspects of the job and is capable of training others as required (with limited assistance).  Additionally, the Service Technician II may be requested to provide technical phone support for customers and company sales personnel, complete technical product complaint evaluations, accurate reporting and data management, provide assistance with departmental workflow, support for development of technical documentation

 

Responsibilities:  

  • Clean, evaluate, troubleshoot, adjust, calibrate, repair and test electronic medical equipment while maintaining established quality standards and service times.
  • Provide accurate technical findings, corrective action and parts usage data entry into the service management system.
  • Order repair parts, to include component research, revision evaluation and order execution using company part management system.
  • Interface with internal and external customers to provide information including, but not limited to equipment evaluation results, repair quotations, and technical advice.
  • Performs calibration and alignment checks; makes adjustments, modifications and replacements as directed.
  • Maintain area within company guidelines.
  • Provide subject matter expertise to develop technical documentation.
  • Communicate with customers (internal & external) and provide professional technical assistance.
  • Provide diagnosis, problem isolation, and/or replacement part identification and problem  resolution.  
  • Provide professional Customer Service support including research activities and accurate data entry into applicable B+L service management systems.
  • Assists with providing technical and general equipment and communications training for department personnel as needed.  This may include participation in training material development.
  • Support technical document development by providing material within individual’s expertise.
  • Comply with all administrative policies and procedures associated with the Depot repair and service on B+L’s products. 
  • Develops a thorough command of the ophthalmic industry terminology, procedures, and technology as needed to provide support on products manufactured and distributed by B+L and for        B+L’s customers.
  • In addition to the listed duties, the incumbent is normally expected to perform other similar related duties as assigned.

 

Requirements

  • Required Education:  Associate's Degree or higher in electronics (equivalent technical school or military education may be considered) 
  • Required Skills/Qualifications:  Problem solving and decision making; Excellent interpersonal, customer service and communication skills (oral and written); Ability to work well with others and exercise good judgment; Ability to multi-task and adapt to changing priorities; Working knowledge of Quality systems (preferably medical device industry); Working knowledge of computer and basic Microsoft Office suite – (Outlook, Word, Excel, PeopleSoft)
  • Preferred Skills Qualifications:  Medical device experience is highly preferred  
  • Required Experience:  Minimum of  3-5 years’ experience in the field and/or depot environment with a good working knowledge of digital/analog electronics, mechanical hydraulic and pneumatic equipment.

 

We offer competitive salary & excellent benefits including:

  • Medical, Dental, Eye Health, Disability and Life Insurance begins on your hire date
  • 401K Plan with company match and ongoing company contribution
  • Paid time off – vacation (3 weeks - prorated upon hire), floating holidays and sick time
  • Employee Stock Purchase Plan with company match
  • Employee Incentive Bonus
  • Tuition Reimbursement (select degrees)
  • Ongoing performance feedback and annual compensation review

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

To learn more please read Bausch+Lomb's Job Offer Fraud Statement.

 

Our Benefit Programs: https://www.bausch.com/careers/benefits/

 

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

 

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