Field Service Engineer II

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Date: Oct 28, 2024

Location: IN - Mumbai, India - All, IN

Company: Bausch + Lomb

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees  and a presence in approximately 100 countries , extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future. 

JOB DESCRIPTION

JOB TITLE

 

Service Engineer / Senior Service Engineer/Assistant Manager – Service

BAND

13/14/15

BUSINESS UNIT / FUNCTION

Refractive

LOCATION

Within India as defined by Business

OBJECTIVES/
PURPOSE OF JOB

 
  • Installation & Application of Refractive Equipment
  • Technical Support to Customers
  • Maintenance of Equipment
  • Sale of consumables
  • Implementing service procedures and maintaining good customer relationships

KEY ACTIVITIES/
RESPONSIBILITIES

 
  • Continuous up gradation of technical skills, knowledge
  • 100% response to consumer complaints100% timely response to consumer complaints
  • Achieving maximum uptime of the equipment
  • Target NO OT loss

 

SUPERVISE DIRECT REPORTS

(yes or no)

No

SCOPE OF POSITION – e.g.

  • Sales volume responsibility
  • Budget responsibility
  • Size of Team
  • Sites
  1. INFORMATION FOR THE POSITION)

 

Value creation for the B+L brand and products.

  • To install and commission equipment at the client site, demonstrate the equipment.
  • Work with customers, usually on-site, to solve production problems caused by a specific process or machine
  • Service the machines at regular intervals, Preventive Maintenance
  • Pay regular visits to the clients to ensure the smooth functioning of the equipment.
  • Conduct programs/activities to enhance revenues of the client, procedure growth
  • Sale of annuities in the installed equipments (revenue + growth)
  • Generate sales and leads for equipment, conversion of existing installation to latest version
  • Maintain monthly call average
  • Provide training on application of refractive equipment to clients/customers
  • Provide application support to all installed machines
  • Prepare and submit reports for sales, compliance status, customer feedback/satisfaction, consumption report etc.

KEY RELATIONSHIPS

  • KOLs/Opthals, Counsellors, Operation managers, PRO, Biomedical OT Staff etc.

 

QUALIFICATIONS/
TRAINING

 
  • BE/B Tech in Electronics/Instrumentation/Bio Medical.
  • 2-8 years in medical equipment/optics industry.

 

EXPERIENCE

 
  • Medical Equipment

 

 

Approved by:

Aarti Kohli – Director HR

Signature:

Date:

Approved by:

Dhatchinamurthy K - Surgical Business Unit Manager – India & Srilanka

Signature:

Date

 

The masculine is used in this publication without prejudice for the sake of conciseness.
Bausch & Lomb is committed to equal employment opportunity and complies with equal employment opportunity laws in effect wherever it operates.


We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on reques.

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