Senior Technical Service Engineer

Bausch + Lomb Corporation, (NYSE/TSX: BLCO), is solely dedicated to protecting and enhancing the gift of sight for millions of people around the world from the moment of birth through every phase of life.  Our mission is simple yet powerful: Helping you see better to live better.

The company is one of the best-known and most respected healthcare brands in the world, offering the widest and finest range of eye health products including contact lenses and lens care products, pharmaceuticals, intraocular lenses, and other eye surgery products. 

Our highest priority is the well-being of the people we serve. By listening to our customers and patients, by constantly honing our innovation edge, by executing with integrity and excellence, we strive to earn the trust of our partners and stakeholders.

Over the last 167 years, Bausch + Lomb has become a global hallmark for innovation and quality.  Our talented and motivated colleagues work relentlessly to invent new materials, engineer new technologies, and ultimately bring new innovations to help people see better to live better.

JOB DESCRIPTION
JOB TITLE Service Engineer / Senior Service Engineer
BUSINESS UNIT /
FUNCTION Surgical
LOCATION
Within India as defined by Business
OBJECTIVES/
PURPOSE OF JOB
• Installation & Application of Cataract and VR Equipment
• Technical Support to Customers
• Maintenance of Equipment
• Implementing service procedures and maintaining good customer relationships
• Support towards Sale of accessories, consumables and Instruments
KEY ACTIVITIES/
RESPONSIBILITIES
• Continuous up gradation of technical skills, knowledge
• 100% timely response to consumer complaints
• Achieving maximum uptime of the equipment
• Target NO OT loss
SUPERVISE DIRECT
REPORTS
(yes or no)
No
SCOPE OF POSITION –
e.g.
• Sales volume
responsibility
• Budget responsibility
• Size of Team
• Sites
(GENERAL
INFORMATION FOR
THE POSITION)
Value creation for the B+L brand and products.
• To install and commission surgical equipment at the client site, demonstrate the
equipment.
• Work with customers, usually on-site, to solve production problems caused by a
specific process or machine
• Service the machines at regular intervals – Preventive Maintenance
• Pay regular visits to the clients to ensure the smooth functioning of the
equipment.
• Conduct programs/activities along with marketing and sales team to enhance
revenues of the client
• Work closely along with equipment specialist for the business development of
Accessory, consumables and instruments
•
• Equal responsibility along with equipment specialist towards sale of annuities in
the installed equipments (revenue + growth)
• Generate leads for equipment; conversion of existing installation to latest version
• Maintain monthly call average
• Provide training on application of surgical equipment , accessory, consumables
and instrumets to clients/customers
• Provide application support to all installed machines key accessory and
consumables
• Reports to be prepared and submitted:
o Service report
o Preventive maintenance report
o CCKM report
o Certificate of installation (COI)
o Sales operating plan numbers along with equipment specialist
o Forecast report based on sales/other trends along with equipment
specialist
KEY RELATIONSHIPS • KOLs/Opthals, OT Staff, Counsellors, Operation managers, PRO, Biomedical,etc.
QUALIFICATIONS/
TRAINING
• BE/B Tech in Electronics/Instrumentation/Bio Medical.
• 2-6 years in medical equipment/optics industry.

The masculine is used in this publication without prejudice for the sake of conciseness.
Bausch & Lomb is committed to equal employment opportunity and complies with equal employment opportunity laws in effect wherever it operates.

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on reques.

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