Complaints Technician - Quality

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees  and a presence in approximately 100 countries , extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future. 

The Complaint Technician is responsible for support and maintenance of complaints related to eye healthcare products and services on a global scale. This role involves ensuring documentation and systems of record for the complaints are kept in a current state, supporting evidence is recorded and complaints are processed through the complaint management system. 

• Accurately document complaint details in the company’s complaint management system.
• Ensure all relevant information is captured to facilitate investigation and resolution.
• Maintain accurate and up-to-date records of all complaints.
• Generate reports on complaint trends, identify areas for improvement, and present findings to management.
• Assist in the preparation of regular summary reports for management review.
• Participate in training sessions to stay updated on company policies and procedures.
• Provide feedback on potential improvements to the complaint handling process.
• Collaborate with team members to implement best practices in complaint management
• Other activities as assigned by SCQ leader

Requirements

• Excellent organizational skills
• Attention to detail,
• Ability to handle sensitive information with professionalism.
• Quality Management System experience an advantage
• cGMP

Bausch & Lomb is committed to equal employment opportunity and complies with equal employment opportunity laws in effect wherever it operates.