Customer Service Associate I

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees  and a presence in approximately 100 countries , extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future. 

Position title:  Customer Service Representative 

Position: Permanent, Full-time

Location: Vaughan, Ontario (Hybrid)

REPONSABILITIES:
•    Respond to incoming customers’ calls 

•    Enter customer orders by phone, email, fax and EDI.

•    Respond to customer’s requests regarding the follow ups on their orders, returns and out of stock inventory

•    Reconciliation of consignment inventory located at hospitals & clinics, and proceeds with necessary follow ups with the sales representatives and customers.
•    Process credits, issue invoices and authorize returns

•    Coordinate deliveries with the distribution center, track and research packages.
•    Work with the sales representatives for quotations on samples of equipment and products
•    Daily follow ups on all open lines and open order report.

•    Effective use of technology and software to respond to customers quickly and accurately
•    Build and maintains strong relationships with internal stakeholders (marketing, customer service, sales)
•    Report adverse events and special safety situations immediately after their reception to the pharmacovigilance department as per current SOPs.

 QUALIFICATIONS:

•    Undergraduate Degree required
•    Minimum 5 to 7 years of experience in a similar position
•    Experience in the medical device industry and eye surgery is an asset
•    Very strong verbal and written communication skills in both English and French.
•    Familiar with PeopleSoft, SFDC and EDI systems an asset
•    Self-motivated and has the ability to project a positive attitude even under pressure
•    Ability to work quickly and efficiently without compromising the quality of service, in a positive way
•    Attentive to details and rigorous

The masculine is used in this publication without prejudice for the sake of conciseness.
Bausch & Lomb is committed to equal employment opportunity and complies with equal employment opportunity laws in effect wherever it operates.

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.

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